Have you crashed your car?
Learn how to proceed in case of auto or home claims.
How to report a Claim
What a claim is?
A claim is any event whereby the insured item is subject to an accident or material loss.
You can report a claim in three ways:
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1
Policyholder application
Our application provides a feature that allows you to quickly report claims. Download now!
Versão Android Versão IOS -
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HDI Bate-Pronto Units
By going to the nearest Bate-Pronto unit.
Find a Bate-Pronto unit -
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Claims Center
We are also available to serve you by means of our claims center:-
3003-5390 - Metropolitan Areas
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0800-434-4340 Other Areas
Customer service is available from Monday to Friday from 8 a.m. to 8 p.m.
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In case of Bodily Injuries
How can I make an insurance claim for a Bodily Injury?
By making use of the nearest Bate Pronto, app or contacting your broker. You can also make contact on the telephone number 3003-5390 (Metropolitan Regions) and 0800-434-4340 (Other Regions).
When should I send the Bodily Injury documents?
Once you make an insurance claim, you should send the full documentation for analysis. For more information about which regional is responsible for your case and to which e-mail you should send your documents, please contact our central 3003-5390 (Metropolitan Regions) or 0800-434-4340 (Other Regions).
Who can make an insurance claim for Bodily Injuries?
The broker, victim his/herself or insured can make a claim. In this case, the victim does not need a legal representative to make an insurance claim.-
Registration Form
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Individual
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Legal Person
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The insured suffered a car accident, and the victim who is the driver or passengers died inside the vehicle.)
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Third-party Bodily Injury
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Optional Civil Liability - Medical Expenses
Reimbursement for medical expenses to a third-party because of the accident
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Optional Civil Liability – Lost Profit
The third-party has evidence of his/her income loss due to the accident - Lost Profit Order
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Optional Civil Liability – Death
The third-party suffered an accident and victim died
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Optional Civil Liability - Disability resulting from an accident
Accident inflicted to a third-party, which had a victim with sequelae
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Insured or Passenger Bodily Injuries
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Documents - Disability resulting from an accident (under the age of 14)
The insured suffered a car accident, and the victim inside the vehicle who had sequelae is under the age of 14
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Documents - Disability resulting from an accident (above the age of 14)
The insured suffered a car accident, and the victim inside the vehicle who had sequelae is the driver or passengers
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Documents - Death (under the age of 14)
The insured suffered an accident, and the victim who is under the age of 14 died inside the vehicle
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Documents - Death
The insured suffered a car accident, and the victim who is the driver or passengers died inside the vehicle
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Documents - Medical Expenses
In case the insured had contracted this additional coverage, he/she will be reimbursed for medical expenses
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*Before sending the documentation, check your General Conditions’ policy to find out which coverages were contracted or contact your broker.
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